Front of House Service:
First impressions are everything.
- It’s vital to the success of your community restaurant and other venues to offer residents and their families a positive experience right from the start. And front of house restaurant service is where you will make the most impact.
- Senior Living Chefs will facilitate you and your team set the tone for front of house restaurant service which will guarantee a great guest experience, every time.
- We specialize in FOH training for your community restaurant staff, as well as hospitality training and hotel management training. We focus on identifying talent and aligning the talent to optimize first impressions in order to establish a positive relationship with guests.
- Your goal is our goal. Giving guests the best version of you and your team… from “Welcome Back” to “How can I make your dining experience memorable.”
Steps of Service
Every part of your resident’s experience should be planned, and your staff should know exactly when each step needs to take place.
Quality Control Checklist
Every aspect of your community restaurant—from coffee and snack station to condiments and place settings—should be checked regularly. Without a master list of items, tasks can get overlooked. We provide checklists to ensure that all areas are covered and constantly monitoring
Opening Checklist
Before your doors even open, a multitude of minute tasks must be completed. It can be easy for a staff member to miss one light switch, a locked front door, or the day’s menus. One exhaustive checklist provides assurance that everything will be clean and in its place before your first resident enters the dining room.
Closing Checklist
There is plenty to forget when employees want to hurry out the door for the night—the closing process entails much more than simply checking off the opening checklist in reverse! Our closing checklist sets up your restaurant for success the following day.
Server Functions and Responsibilities
- General Job Guidelines and Responsibilities
- Server Opening Procedures
- Server Closing Procedures
- The Resident
Service and Hospitality
- Resident Turn Offs
- Quality Control
- Table Introductions
- Ordering Procedures
- How to load a tray properly
- Personal Appearance
- Specials of the day
- Hook, line and sinker
- Sanitation
- Safety
- Conclusion
- Tips of the Trade
